Director of Ticketing Operations will oversee full integration of all stakeholders with the ticketing system and box office partnerships for Oakland Roots SC. This position will report to the COO and work closely with partnership development, technology, sales, marketing and operations to create effective onboarding practices scalable for significant growth. The ability to communicate with technical and non-technical stakeholders is integral to the success of the position. The Director must excel in a deadline driven environment while working efficiently and accurately. This position requires experience with API connections and ticketing system integrations and event builds. Candidate will have established relationships within the Live Soccer ticketing industry.
Program and maintain all Oakland Roots SC soccer matches and events by working directly with contacts at API integrations (Flowte, Salesforce etc.) and box offices.
Monitor live soccer matches and API integrations for accuracy, functionality, and optimization
Act as API Integration and Box Office lead contact to quickly resolve any errors or
Identify opportunities to create efficiencies with existing processes
Work in tandem with supplier partnership team (Flowte) to adhere to existing functionality for event listings and fulfillment options with optimal guest experience as the priority
Track and maintain availability and releases of tickets/allotments for live Oakland
Roots SC soccer matches and events
Work with the Sales and Marketing team to identify and communicate future event requirements to ensure box office and ticketing system considerations are included in our internal ticketing system development
Create and maintain an SOP for efficient and effective communication with ticketing system and box office contacts for soccer matches and event builds and troubleshooting
Establish strong rapport with creative, digital sales and marketing, technology, operations and partner development teams to ensure a harmonious integration
Maintain knowledge of current ticketing trends in sports and entertainment industry
Perform additional duties as assigned
Must have 5+ years of experience in similar position with significant knowledge of API integrations, box office operations and live sports event ticketing
Demonstrated knowledge of ticket software, event programming, price tables, and ticketing holds/opens
Strong and effective written and oral communication skills
Ability to problem solve, collaborate and multi-task, while maintaining details and sustaining a high quality of work
Self-starter who is able to work in a fast-paced, dynamic and deadline-driven environment
Comprehensive knowledge of G-Suite and Salesforce CRM, Marketing Cloud applications
Bachelor’s degree or comparable work experience
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Equal Opportunity Statement
Oakland Roots SC are an Equal Opportunity Employer. It is the policy of Oakland Roots SC to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
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